Call Centre Agent (German) 2023-2024

By | July 7, 2022

Call Centre Agent (German) 2023-2024

Call Centre Agent (German) 2023-2024

Call Centre Agent (German) 

Call Centre Agent (German) 2023-2024

If you are seeking a job as a Call Centre Agent (German), the document below will guide you through the steps needed to find and apply for such jobs, and provide tips on how to make sure you are hired.

Call Centre Agent (German) 2023-2024


  • An experienced Customer Support Representative: International (German) is needed by a reputable business in Pretoria Central (Sunnyside) to join their team.

Duties & Responsibilities

Client Relationship Management and Retention

  • Report on subscriber engagement, hazards, and health Maintaining positive contracting company connections with an emphasis on client retention and solution use

Portfolio Growth

  • User must provide identification
    Identification of product and solution functionality specifications
    demonstrations of products and solutions and upselling, such as Converting subscriptions to standard employer licenses, upgrading contractor subscriptions, and running functional demos.

Contractor Portfolio Management

  • executing subscriptions and contractor onboarding
    User assistance for hired contractors
    Conduct dialogue about subscription renewal
    manage the status of contractors

Provide user support (In-bound)

  • Support users by responding to their inquiries and concerns about the ComplyWorks system.
  • Give basic administrative advice and/or refer users to partners who handle safety files

Telesales (Out-bound)

  • Conduct telephonic canvassing for generic or new products and features to current customers and potential new customers.

Compliance verification

  • Verify documents, when necessary (as and when required)

System administration

  • Daily completion of all administrative data collection (as required)
  • Maintain accurate records of customer interaction for both inbound and outbound operations, and assist with invoice reconciliation as necessary.
  • Whenever necessary, assist with language-specific translation.

Managerial Support

  • reporting from management on productivity
    aid in the development, entry, and reporting of any further reports (as required)
    Attend and get ready for all team and individual meetings as directed by the management.
    aid in the orientation and training of new team members (as required)

Desired Experience & Qualification


  • Grade 12 (South Africa) or a comparable diploma
    application certification for end-users
    a first degree or diploma that is pertinent in one of the following fields Safety, Logistics, and Knowledge

Prior customer service center experience

  • Salesforce or another CRM solution for performance reporting Technical Expertise
    excellent knowledge of important international languages
    User skills for the Customer Relationship Management (CRM) system
    end-user programs
    writing talents for reports
    Call center abilities, sales abilities (telephonic and chat)
  • Contractor oversight
    presentation expertise
    Skills in document validation Accreditation
    Onboarding abilities for contractors or clients

Package & Remuneration

Starting salary R15 000 pm CTC.

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