Call Centre Agent (German) 2023-2024

Client Relationship Management and Retention

• Report on subscriber engagement, hazards, and health Maintaining positive contracting company connections with an emphasis on client retention and solution use

Portfolio Growth

• User must provide identification
  Identification of product and solution functionality specifications
  demonstrations of products and solutions and upselling, such as Converting subscriptions to standard employer licenses, upgrading contractor subscriptions, and running functional demos.

Contractor Portfolio Management

• executing subscriptions and contractor onboarding
  User assistance for hired contractors
  Conduct dialogue about subscription renewal
  manage the status of contractors

Provide user support (In-bound)

• Support users by responding to their inquiries and concerns about the ComplyWorks system.
• Give basic administrative advice and/or refer users to partners who handle safety files

Telesales (Out-bound)

• Conduct telephonic canvassing for generic or new products and features to current customers and potential new customers.

Compliance verification

• Verify documents, when necessary (as and when required)

System administration

• Daily completion of all administrative data collection (as required)
• Maintain accurate records of customer interaction for both inbound and outbound operations, and assist with invoice reconciliation as necessary.
• Whenever necessary, assist with language-specific translation.

Managerial Support

• reporting from management on productivity
  aid in the development, entry, and reporting of any further reports (as required)
  Attend and get ready for all team and individual meetings as directed by the management.
  aid in the orientation and training of new team members (as required)

Desired Experience & Qualification