Customer Support Representative-Remote work 2023-2024

By | July 7, 2022

Customer Support Representative-Remote work 2023-2024

Customer Support Representative-Remote work 2023-2024

Customer Support Representative-Remote work 

Customer Support Representative-Remote work 2023-2024

If you are seeking a job as a Customer Support Representative-Remote work, the document below will guide you through the steps needed to find and apply for such jobs, and provide tips on how to make sure you are hired.

Customer Support Representative-Remote work 2023-2024

Duties & Responsibilities

German and English-speaking customer service representatives are needed for an international position in a remote position.

POSITION DESCRIPTION:

  • Job Title: International Customer Support Representative
  • South African city Pretoria

POSITION OVERVIEW

  • Customer relationship management, contractor onboarding, user support, contractor retention optimization, telesales, document verifications, records management, and any other pertinent tasks assigned by the line manager are all included in the job description for the Customer Representative position.

Essential responsibilities and duties include:

Principal Performance Area Tasks:

Management of Client Relationships and Retention

  • Report on subscriber engagement, hazards, and health Maintaining positive contracting company connections with an emphasis on client retention and solution use

Portfolio Growth:

  • User must provide identification
  • Identification of product and solution functionality specifications
  • demonstrations of products and solutions and upselling, such as increasing¬†subscriptions for contractors, converting subscriptions to standard employer licenses, and performing functionality tests

Contractor Portfolio Management:

  • executing subscriptions and contractor onboarding
    User assistance for hired contractors
    Conduct dialogue about subscription renewal
    manage the status of contractors

Provide user support (In-bound):

  • Assist users with their inquiries and concerns about the internal system.
  • Give basic administrative advice and/or refer users to partners who handle safety files

Compliance verification:

  • Verify documents, when necessary (as and when required)

System administration:

  • Daily completion of all administrative data collection (as required)
  • Maintain accurate records of customer interaction for both inbound and outbound operations, and assist with invoice reconciliation as necessary.
  • Whenever necessary, assist with language-specific translation.

Managerial Support:

  • reporting from management on productivity
  • aid in the development, entry, and reporting of any further reports (as required)
  • Attend and get ready for all team and individual meetings as directed by the management.
  • aid in the orientation and training of new team members (as required)

QUALIFICATIONS:

Qualification:

  • Grade 12 (South Africa) or a comparable diploma
    application certification for end-users
    HSE, Logistics Experience: Relevant first degree or diploma in any of the following fields:

Experience

  • Prior customer service center experience
    Salesforce or another CRM solution for performance reporting

Technical Knowledge:

  • excellent knowledge of important international languages
    User skills for the Customer Relationship Management (CRM) system
    end-user programs
    writing talents for reports
    sales abilities
    call center expertise (telephonic and chat)
    Contractor oversight
    Presentation expertise Document validation expertise

Skills in accreditation

  • Skills for onboarding contractors or clients Grade 12 (South Africa) or an equivalent degree
    application certification for end-users
  • a first degree or diploma that is pertinent in one of the following fields Logistics and HSE experience:

Knowledge:

  • Safety and Health (basic understanding)
    Contractor oversight (basic understanding)
    internal expertise in platforms, goods, and services
    Standards for operational compliance, such as ISO 9001, ISO 27001, and ISO 45001
    standards for customer jurisdiction compliance
    specific industry expertise

Competencies:

  • Ability to analyze
    talents in communication
    Ability to Persuade Business Acumen
    sales abilities
    conflict resolution

Attributes:

  • Approachable \sResponsive
    Detail-oriented and diligent

Desired Experience & Qualification

  • German-speaking contact center, telesales, English and German-speaking job, customer support representative
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