Customer Support Representative-Remote work 2023-2024

German and English-speaking customer service representatives are needed for an international position in a remote position.

POSITION DESCRIPTION:

• Job Title: International Customer Support Representative
• South African city Pretoria

POSITION OVERVIEW

• Customer relationship management, contractor onboarding, user support, contractor retention optimization, telesales, document verifications, records management, and any other pertinent tasks assigned by the line manager are all included in the job description for the Customer Representative position.

Essential responsibilities and duties include:

Principal Performance Area Tasks:

Management of Client Relationships and Retention

• Report on subscriber engagement, hazards, and health Maintaining positive contracting company connections with an emphasis on client retention and solution use

Portfolio Growth:

• User must provide identification
• Identification of product and solution functionality specifications
• demonstrations of products and solutions and upselling, such as increasing subscriptions for contractors, converting subscriptions to standard employer licenses, and performing functionality tests

Contractor Portfolio Management:

• executing subscriptions and contractor onboarding
  User assistance for hired contractors
  Conduct dialogue about subscription renewal
  manage the status of contractors

Provide user support (In-bound):

• Assist users with their inquiries and concerns about the internal system.
• Give basic administrative advice and/or refer users to partners who handle safety files

Compliance verification:

• Verify documents, when necessary (as and when required)

System administration:

• Daily completion of all administrative data collection (as required)
• Maintain accurate records of customer interaction for both inbound and outbound operations, and assist with invoice reconciliation as necessary.
• Whenever necessary, assist with language-specific translation.

Managerial Support:

• reporting from management on productivity
• aid in the development, entry, and reporting of any further reports (as required)
• Attend and get ready for all team and individual meetings as directed by the management.
• aid in the orientation and training of new team members (as required)

QUALIFICATIONS:

Qualification:

• Grade 12 (South Africa) or a comparable diploma
  application certification for end-users
  HSE, Logistics Experience: Relevant first degree or diploma in any of the following fields:

Experience

• Prior customer service center experience
  Salesforce or another CRM solution for performance reporting

Technical Knowledge:

• excellent knowledge of important international languages
  User skills for the Customer Relationship Management (CRM) system
  end-user programs
  writing talents for reports
  sales abilities
  call center expertise (telephonic and chat)
  Contractor oversight
  Presentation expertise Document validation expertise

Skills in accreditation

• Skills for onboarding contractors or clients Grade 12 (South Africa) or an equivalent degree
  application certification for end-users
• a first degree or diploma that is pertinent in one of the following fields Logistics and HSE experience:

Knowledge:

• Safety and Health (basic understanding)
  Contractor oversight (basic understanding)
  internal expertise in platforms, goods, and services
  Standards for operational compliance, such as ISO 9001, ISO 27001, and ISO 45001
  standards for customer jurisdiction compliance
  specific industry expertise

Competencies:

• Ability to analyze
  talents in communication
  Ability to Persuade Business Acumen
  sales abilities
  conflict resolution

Attributes:

• Approachable \sResponsive
  Detail-oriented and diligent

Desired Experience & Qualification

• German-speaking contact center, telesales, English and German-speaking job, customer support representative