Customer Support Representative-Remote work 2023-2024
Customer Support Representative-Remote work
Customer Support Representative-Remote work 2023-2024
If you are seeking a job as a Customer Support Representative-Remote work, the document below will guide you through the steps needed to find and apply for such jobs, and provide tips on how to make sure you are hired.
Customer Support Representative-Remote work 2023-2024
Duties & Responsibilities
German and English-speaking customer service representatives are needed for an international position in a remote position.
POSITION DESCRIPTION:
- Job Title: International Customer Support Representative
- South African city Pretoria
POSITION OVERVIEW
- Customer relationship management, contractor onboarding, user support, contractor retention optimization, telesales, document verifications, records management, and any other pertinent tasks assigned by the line manager are all included in the job description for the Customer Representative position.
Essential responsibilities and duties include:
Principal Performance Area Tasks:
Management of Client Relationships and Retention
- Report on subscriber engagement, hazards, and health Maintaining positive contracting company connections with an emphasis on client retention and solution use
Portfolio Growth:
- User must provide identification
- Identification of product and solution functionality specifications
- demonstrations of products and solutions and upselling, such as increasing subscriptions for contractors, converting subscriptions to standard employer licenses, and performing functionality tests
Contractor Portfolio Management:
- executing subscriptions and contractor onboarding
User assistance for hired contractors
Conduct dialogue about subscription renewal
manage the status of contractors
Provide user support (In-bound):
- Assist users with their inquiries and concerns about the internal system.
- Give basic administrative advice and/or refer users to partners who handle safety files
Compliance verification:
- Verify documents, when necessary (as and when required)
System administration:
- Daily completion of all administrative data collection (as required)
- Maintain accurate records of customer interaction for both inbound and outbound operations, and assist with invoice reconciliation as necessary.
- Whenever necessary, assist with language-specific translation.
Managerial Support:
- reporting from management on productivity
- aid in the development, entry, and reporting of any further reports (as required)
- Attend and get ready for all team and individual meetings as directed by the management.
- aid in the orientation and training of new team members (as required)
QUALIFICATIONS:
Qualification:
- Grade 12 (South Africa) or a comparable diploma
application certification for end-users
HSE, Logistics Experience: Relevant first degree or diploma in any of the following fields:
Experience
- Prior customer service center experience
Salesforce or another CRM solution for performance reporting
Technical Knowledge:
- excellent knowledge of important international languages
User skills for the Customer Relationship Management (CRM) system
end-user programs
writing talents for reports
sales abilities
call center expertise (telephonic and chat)
Contractor oversight
Presentation expertise Document validation expertise
Skills in accreditation
- Skills for onboarding contractors or clients Grade 12 (South Africa) or an equivalent degree
application certification for end-users - a first degree or diploma that is pertinent in one of the following fields Logistics and HSE experience:
Knowledge:
- Safety and Health (basic understanding)
Contractor oversight (basic understanding)
internal expertise in platforms, goods, and services
Standards for operational compliance, such as ISO 9001, ISO 27001, and ISO 45001
standards for customer jurisdiction compliance
specific industry expertise
Competencies:
- Ability to analyze
talents in communication
Ability to Persuade Business Acumen
sales abilities
conflict resolution
Attributes:
- Approachable \sResponsive
Detail-oriented and diligent
Desired Experience & Qualification
- German-speaking contact center, telesales, English and German-speaking job, customer support representative
mining jobs
bp careers
pathcare vacancies
government vacancies 2021
local government jobs