it support jobs 2023-2024

By | June 27, 2022

it support jobs 2023-2024

it support jobs 2023-2024

it support jobs 

it support jobs 2023-2024

Imperial Logistics

IT Support

Introduction

The incumbent will be in charge of offering first-line help to customers who report problems to the service desk.

Duties & Responsibilities

  • Keep master data consistent across all platforms.
  • Achieve SLA compliance with both internal and external customers.
  • Ensure that all SOPs are followed, and provide administrative support tasks as necessary.
  • support for all business-related systems.
  • Service Desk updates and resolutions for service calls
  • Remote client query response and status reporting to management.
  • the prompt detection and reporting of issues.
  • carrying out relevant tasks as needed
  • Regularly run Master data recons
  • Configuring mobile devices
  • Managing passwords and all other accounts
  • helping companies with IT and system-related problems
  • carrying out IT projects

Desired Experience & Qualification

Qualifications Required

  • B Comm or similar degree
  • Microsoft certifications (advantageous)
  • Tertiary education (advantageous).

Required Experience and Skill

  •  Emphasis on customer service
  •  Self-assuredness
  •  Strong interpersonal skills and excellent proactive communication abilities
  •  The mentality of high performance
  •  Well-organized, exacting, and comprehensive
  •  It will be helpful to have at least 2 years of ICT-related experience.
  •  The capacity to adhere to directions.
  •  Capacity to function both individually and in a group
  •  Proficient with MS Office, primarily Excel
  •  Has worked with huge data sets before

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