support worker jobs 2023-2024

support worker jobs

support worker jobs 2023-2024

Transaction Capital Recoveries

Support Specialist (Accounting)

Introduction

We are a JSE-listed firm seeking a Help Specialist who can provide support for our partner’s top restaurant management software platform’s American customers. Live chats, emails, and support tickets will all be used for the support function. We are searching for someone with a background in accounting, a love of problem-solving, and the ability to communicate clearly in English. Working with your colleagues in the US is a fantastic opportunity. Work from home options are also an option, and comprehensive training will be given. The position offers bonuses, competitive compensation, and opportunities for advancement.
The Support Specialist, Accounting will be in charge of assisting R365 users with all accounting features of the R365 program. Through tickets, this job manages important customer communications.

Duties & Responsibilities

Asking customers for information that is required to solve problems
Determine remedies for consumer complaints and deliver them
to assist clients in comprehending R365 software’s accounting features
Customers’ non-accounting issues should be directed to the appropriate teams and team members.
Diagnose and record software flaws, then report them to the manager or accounting support lead.
Take part in online talks
Maintain a personal client ticket queue.
Identify any gaps in the company’s self-help materials.
At the direction of Support management, instruct and guide new team members.
more tasks as needed.

Desired Experience & Qualification

Bachelor’s degree desired, preferably with a business, finance, accounting, or related focus.
1+ Years of experience using accounting principles in the workplace
Strong verbal and written communication skills, including the ability to express oneself clearly both orally and in writing.
Strong accounting principles and bookkeeping abilities
understanding financial figures and reports
possess the capacity to manage numerous things at once.
aptitude for solving issues
expertise in application troubleshooting and tech support (advantageous)
encounters with contact centers (advantageous)
Excellent attention to detail, Excel proficiency
Possessing a mindset of solutions and the capacity to speak clearly under duress
strong technical skills and multi-platform communication experience
a love of assisting others in maximizing the use of technology

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